Teleperformance, one of the world’s largest call center companies, recently sparked controversy after it was announced that it has been pressuring employees to agree to have AI surveillance cameras installed in their homes.
Call center work has been booming during the pandemic, because many businesses started operating online, and many of them preferred relying on outsourced workers from countries with cheap labor costs, like Colombia or the Philippines. The problem is that most of these call-center operators had to work remotely from home, due to pandemic-related restrictions, which has reportedly been making it harder for managers to monitor their activity. Now, one of the world’s largest call center companies, Colombia’s  Teleperformance, is pressuring its employees to accept being monitored in their own homes by artificial intelligence-powered cameras.
