A Japanese company has developed an artificial intelligence filter that can detect angry screams and translate them into calm speech in order to reduce the stress experienced by call center operators.
Large tech companies have long been aware of the stress their call center operators are exposed to every single day, with many customers taking out their anger and frustrations on them. Some of them have even introduced stress management programs that include relaxation techniques, meditation, yoga, or therapy meant to irritability and anxiety. However, one Japanese company may have come up with a much more efficient solution – using AI to completely take screaming and aggressive speech out of the equation. SofBank claims to have spent three years creating a voice filter that detects screaming and automatically translates it into calm speech.
