A severely sick Chinese man was pushed to a local bank branch on a hospital bed by his family in order to confirm his identity for a money transfer.

A video that has been doing the rounds on Chinese social media shows a woman struggling to push a man on a hospital bed in a Shandong Province bank after being told that the only way to access his account was to confirm his identity in person. Despite explaining to the bank manager that the account holder was hospitalized because of severe health problems, the family was told that the only way to access their account was to bring them there in person. The man was so sick that he could not move on his own, but even evidence of his hospitalization failed to convince the bank staff, so they had no choice but to figure out a way to bring him in for identity confirmation.

The Shandong bank told the family that they could bring the account holder in an ambulance, but the hospital clearly told them that their ambulances were only available for health-related emergencies, and they certainly couldn’t afford a private ambulance, so the only available solution was to just push the hospital bed he was lying in all the way to the bank.

The sick man’s relatives reportedly needed money to pay for his treatment, but ironically, the only way to access that money was to endanger his life by taking him out of the hospital. A young woman believed to be the elderly man’s daughter can be seen struggling to push his hospital bed all the way to a bank clerk’s counter while trying not to hit anything.

The spectacle sparked a heated online debate, with most social media users claiming that the bank could have made an exception based on the evidence of hospitalization presented by the man’s family, and others calling it an embarrassment for Chinese society that such things can occur without any repercussions.